Anonymous website measurement
We use Vercel Web Analytics and PostHog cookieless analytics to measure page views, referrers, devices, countries, and selected conversion actions in aggregate. Both are configured without advertising cookies or identified user profiles.
We never send your Local Help question, email address, city field, or free-text form content to analytics. Conversion events contain only non-personal labels such as the page type, guide slug, language, or submission result. PostHog autocapture and session recording are disabled.
Local Help information
If you submit Local Help, we process the topic, city or area, question, reply email, consent, source page, request identifier, and submission time. Vercel hosts the form endpoint, Resend delivers the message, and the request arrives in the Ask-China Gmail inbox.
Ask-China does not currently copy Local Help requests into a separate customer database. Messages remain in Gmail until they are manually deleted; there is not yet an automated deletion schedule. Technical request data, including an IP address, may be processed transiently by hosting and security systems to deliver the service and limit abuse.
Your choices and safe use
You can ask Ask-China to locate and delete a Local Help email by submitting a new request with the same reply address and the earlier ticket identifier when available.
Do not submit passport images, payment-card details, passwords, verification codes, medical records, or other highly sensitive information. For emergencies, contact the appropriate official service directly.